Eddy Pinkston Test Account
Client Opinion Survey
The information provided will remain private. The sole purpose of the survey is to help us improve our service.
Your Name
*
First
Last
Would you refer us to a close friend?
*
0
1
2
3
4
5
6
7
8
9
10
1 = Not a Chance 10 = Absolutely
Marital Status
Who made the buying decision
Within which age range does the person reside
20 - 29
30 - 39
40 - 49
50 - 59
60+
If you were to search for a service on the internet
What search phrase would you type in
Second most likely phrase you would type
When you signed up for our services, what was the expected level of service?
Why did you choose us?
Why would you consider using another company?
What is your single biggest complaint about us?
What would we need to do to really "wow" you?
What service do we not offer that you would like?
What is your biggest frustration with service companies?
Company Quality
Overall Value Ranking of the Quality of Work
1
2
3
4
5
6
7
8
9
10
1 = Poor 10 = Outstanding
Overall Value Ranking of Customer Service
1
2
3
4
5
6
7
8
9
10
1 = Poor 10 = Outstanding
Overall Value Ranking of Friendliness of Staff
1
2
3
4
5
6
7
8
9
10
1 = Poor 10 = Outstanding
Is it important to you that we offer the following services or benefits?
Service 1
Service 2
Service 3
Benefit 1
Benefit 2
What is something another, unrelated provider, does that we do not that has impressed you?
How can we make us more valuable to you?
When you submit a contact request, what is the maximum acceptable number of days to wait?
Anything else you'd like to share?
Submit